FAQ

Frequently Asked Questions (FAQ)

Ordering & Payment

  • What payment methods do you accept?

    We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club) alongside digital wallets including Apple Pay, Google Pay, and Shop Pay.

  • Can I modify or cancel my order?

    Modifications or cancellations are permitted within 24 hours of placing your order. Once this window passes, orders enter automated processing and cannot be changed before fulfillment.

Shipping & Delivery

  • Where do you ship?

    We ship directly to the United States, Canada, the United Kingdom, France, Germany, the Netherlands, and Australia.

  • How much is shipping?

    We provide Free Standard Shipping on all orders across all eligible destinations.

  • What are your fulfillment and transit timelines?

    • Handling Time: 1–3 business days

    • Transit Time: 5–10 business days

  • How do I track my shipment?

    A shipment confirmation email containing your direct tracking number is sent automatically as soon as your parcel is dispatched.

Returns, Exchanges & Refunds

  • What is your return window?

    We provide a 30-day return policy starting from the date your package shows as delivered.

  • What conditions apply to returns?

    Items must remain unworn, unwashed, and in original condition with all packaging intact.

  • Who covers return shipping costs?

    Customers are responsible for return shipping postage unless the item received was defective, damaged, or incorrect.

  • How long do refunds take?

    Once inspected and approved, refunds process back to your original payment method within 5–7 business days.

Product & Quality

  • What materials are used for the hair tie bracelets?

    Our hair tie bracelets are engineered with premium, tarnish-resistant alloys paired with durable, high-elasticity hair bands designed to secure thick or fine hair comfortably.

  • Are your products water-resistant?

    While materials are made to resist everyday moisture, we recommend removing jewelry pieces before swimming or bathing to extend their finish and shine.

Support & Legal Entity

  • How can I reach support?

    • Entity: JEWEL OASIS LLC

    • Email: contact@jeweloasis.shop

    • Phone: +1 864 860 1272

    • Business Address: 6280 Sawmill Rd, Dublin, OH 43017, United States

    • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)