Refund policy

Return & Refund Policy

Last updated: September 1, 2026

At JEWEL OASIS LLC, customer satisfaction is our priority. We maintain a 30-Day Return Policy, which means you have 30 calendar days after receiving your item to request a return.

1. Eligibility for Returns

To qualify for a return and refund, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.

  • A valid proof of purchase (such as your order confirmation number or receipt) is required.

2. Return Shipping Costs & Fees

  • Defective, Damaged, or Incorrect Items (Merchant Fault): If your product arrives damaged, defective, or you received the wrong item, we will cover the return shipping costs by providing a prepaid return label at no charge to you.

  • Customer Remorse / Change of Mind: If you wish to return an item due to a change of mind, the customer is responsible for covering the actual return shipping costs.

  • Restocking Fees: We do not charge any restocking fees ($0.00).

3. How to Initiate a Return

  1. Contact our customer support team at contact@jeweloasis.shop with your order number, reason for return, and photos of the item if it arrived damaged or defective.

  2. If your return is approved, our support team will provide step-by-step return instructions and the authorized return facility address.

  3. Items sent back to us without first requesting a return will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately at contact@jeweloasis.shop or +1 864 860 1272 within 48 hours of delivery so that we can evaluate the issue and arrange a free replacement or full refund.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds Process

  • Once we receive and inspect your returned package, we will send an email notifying you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 5–7 business days.

  • Note: Financial institutions may require additional processing time (typically 2–5 business days) to post the credit to your account.

7. Return Address & Support Contact

All returns must be shipped to our official business location:

  • Business Name: JEWEL OASIS LLC

  • Return Address: 6280 SAWMILL RD, DUBLIN, OH 43017, United States

  • Email: contact@jeweloasis.shop

  • Phone: +1 864 860 1272

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)